Received the Incorrect Item or Color

Summary: We apologize if your package contained the wrong product or a different color than you expected. To resolve this, please first compare the items received against your order confirmation email. If they do not match, we'll assist with the necessary steps to get the correct items to you.

Step 1: Verify Your Order Confirmation

Sometimes an order is accidentally submitted with a different item or color variant than intended during checkout.

• Check Your Email: Locate your order confirmation email to verify exactly what was purchased.
• Compare Details: Ensure the item name, model, and color on the confirmation match what you intended to order.

What Information to Provide

To help us resolve this quickly, please provide the following:

• Your Order Number.
• The name and color of the item you received.
• The name and color of the item you originally ordered.

Step 2: Correcting the Shipment

If you've verified that the item or color, you received is indeed different from what is listed on your order confirmation:

• We'll follow up with the appropriate corrective actions to ensure you receive the correct item quickly. This may include providing a prepaid return label for the incorrect item and initiating a replacement shipment for the right one.