Missing Items or Incorrect Quantity in Order

Summary: We're sorry if your package did not contain the expected number of items. To resolve this quickly, we ask that you first verify with your order confirmation email. If there is a discrepancy between what you ordered and what was delivered, we'll take corrective action to ensure you're taken care of.

Step 1: Verify Your Order Confirmation

Occasionally, order quantities may be different than what was intended during the checkout process.

• Check Your Email: Locate your order confirmation email.
• Confirm Quantity: Review the line items to see exactly how many units were officially submitted in the order.

What Information to Provide

To help us resolve this quickly, please provide the following:

• Your Order Number.
• A description of which item is missing or short-shipped.

Step 2: Correcting the Shipment

If you've verified that the quantity received doesn't match your order confirmation:

• We'll review the details you've provided. If it's determined that the order was short shipped, we'll initiate the necessary corrective actions to get the remaining items to you as quickly as possible.